Privacy Policy

1. Information we collect

• Contact and account data: name, email address, username, Telegram handle, company or project details, account credentials, and other information you provide.
• Service and order data: selected services, campaign inputs, order details, quantities, service settings, delivery records, dashboard activity, and related operational information.
• Support and communications data: live-chat messages, support requests, replies, attachments, notes, satisfaction ratings, and related conversation metadata.
• Technical and security data: IP address, forwarded IP data, user agent, device and browser information, request identifiers, timestamps, page paths, referrers, session metadata, security logs, and fraud-prevention signals.
• Usage and engagement data: page visits, clicks, feature usage, product interest, referral paths, CTA labels, campaign source data, and cookie-consent status.
• Lead and onboarding data: form submissions, website field values, page context, onboarding notes, and communications with our team.
• Payment and transaction data: deposit records, order records, wallet addresses, transaction hashes, billing metadata, payment status, refund records, reconciliation data, and payment-provider records. We do not intentionally store full payment-card numbers ourselves.
• Marketing preference data: opt-in status, unsubscribe status, preference categories, consent timestamps, and related source records.
• Cookies and similar technologies: essential cookies for security, sessions, live chat, and consent, plus analytics cookies only where accepted.

2. How we use information

• Provide, operate, maintain, secure, and improve our website, accounts, dashboard, support, and services.
• Create and manage user accounts, customer records, service orders, deposits, balances, and support history.
• Process deposits, orders, billing records, transaction review, reconciliation, refunds where applicable, disputes, abuse reviews, and chargeback defense where relevant.
• Respond to inquiries, live-chat messages, onboarding questions, support requests, and account communications.
• Send service, account, security, billing, policy, and operational notices.
• Send marketing communications only where permitted by law or based on your consent, and allow you to unsubscribe.
• Prevent spam, fraud, abuse, unauthorized access, sanctions risk, platform misuse, suspicious activity, and other legal or security issues.
• Investigate complaints, enforce our Terms and policies, protect our rights, and protect users, clients, personnel, and third parties.
• Measure website and product performance using analytics tools only where non-essential analytics have been accepted.

3. Legal bases and regional privacy rights

Depending on your location and the context of processing, we may process personal information based on one or more legal bases, including performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the service, protection of rights and safety, and your consent where required.

Depending on applicable law, you may have rights to access, correct, delete, restrict, object to certain processing, withdraw consent, opt out of certain marketing or tracking, or appeal certain decisions. These rights may be limited by legal, security, fraud-prevention, accounting, dispute, or operational requirements.

4. Cookies, analytics, and tracking

We use cookies and similar technologies for essential website functionality, login/session continuity, consent storage, live-chat continuity, security, fraud prevention, and service operation. Non-essential analytics are only loaded after you accept them through our cookie controls. If analytics are enabled, we may use tools such as Google Analytics with privacy settings such as IP anonymization where supported.

You can review more details in our Cookie Policy. You may also control cookies through your browser settings, although disabling some cookies may affect core functionality.

5. How we share information

• Service providers: hosting, infrastructure, database, storage, email delivery, analytics, live chat, customer support, payment, compliance, security, monitoring, and operational vendors.
• Third-party platforms: where you instruct us to support or interact with platforms such as Telegram, X, payment networks, wallet infrastructure, or other connected services.
• Professional advisors: lawyers, accountants, auditors, insurers, consultants, and other advisors where reasonably necessary.
• Authorities and legal requests: where required by law, subpoena, court order, regulatory request, sanctions screening, abuse investigation, fraud prevention, or protection of rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality protections.

We do not sell personal information in the ordinary sense of exchanging it for money. Some privacy laws may define certain analytics or advertising disclosures as a "sale" or "sharing"; where applicable, we provide controls required by law.

6. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account, customer, consent, unsubscribe, and support records: retained as needed to operate the relationship, maintain records, demonstrate consent or opt-out status, resolve disputes, enforce agreements, and comply with legal obligations.
• Payment and transaction records: retained for accounting, reconciliation, risk review, tax, compliance, refund, dispute, and legal purposes.
• Security-event records: generally retained according to operational retention windows, unless a longer period is needed for investigations, fraud prevention, abuse handling, or legal claims.
• Live-chat records: retained for support continuity, quality review, abuse prevention, legal defense, and operational improvement.
• Analytics and cookie data: retained according to the settings of the relevant analytics or cookie tool and your consent status.

7. International transfers and security

We and our service providers may process information in different countries. Where required, we use appropriate safeguards for international transfers. We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure. You are responsible for protecting your credentials, using secure devices, and avoiding the submission of sensitive information unless necessary and authorized.

8. Your choices and rights

• You may decline non-essential cookies and can update cookie choices through available cookie controls or browser settings.
• You may unsubscribe from marketing emails using the unsubscribe link or preference tools we provide.
• You may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable law provides those rights.
• We may need to verify your identity before responding to a privacy request.
• We may retain limited information where necessary to comply with law, prevent fraud, document opt-outs, resolve disputes, secure the service, or enforce our agreements.

9. Third-party platforms and customer responsibility

If you use Nexabee in connection with third-party platforms, groups, channels, accounts, datasets, wallet infrastructure, contact information, or campaign materials, you are responsible for ensuring that you have all necessary rights, permissions, consents, notices, and lawful bases for that use.

Third-party platforms have their own terms, rules, enforcement systems, and privacy practices. We are not responsible for how those third parties process information or enforce their rules.

10. Children

Nexabee is intended for business users and is not directed to children. You may not use our services if you are not legally permitted to enter into a binding agreement or use the services in your jurisdiction.

11. Changes and contact

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, by additional notice. Questions or privacy requests can be sent to [email protected].