Core rule.
Nexabee is operated by xxx, based in the State of xxx.
Deposits to the platform are final and non-refundable except where applicable law requires otherwise.
1. Deposits and platform balance
- Deposits add platform credits to your Nexabee account.
- Credits can only be used within Nexabee for available services.
- Platform balance is not a bank account, not insured, and not withdrawable unless required by law.
2. Refund policy
- All deposits are final and non-refundable.
- No refunds are provided for unused balance, partially used balance, or completed services.
- No refunds are provided if an account is suspended, restricted, or terminated due to abuse, fraud, violations, or legal risk.
- Refunds may only occur where required by applicable law.
3. Crypto payments
Security warning.
Nexabee will never ask for private keys, seed phrases, or wallet passwords.
- Crypto transactions are irreversible.
- You are responsible for correct wallet address, network, and transaction details.
- We are not responsible for failed, delayed, or lost transactions due to user error or third-party systems.
4. Chargebacks and disputes
- If fiat payments are introduced, transactions may be processed by third parties.
- You agree not to initiate abusive or invalid chargebacks.
- We reserve the right to dispute chargebacks and recover associated costs.
5. Inactive accounts
Accounts inactive for 12 months may incur a $5 monthly maintenance fee where permitted by law.
6. Holds and investigations
- We may freeze or restrict balances during fraud, abuse, or legal investigations.
- We may offset debts or disputes against your account balance where allowed.
7. Changes and contact
This policy may be updated at any time. It forms part of our Terms. Contact: [email protected].